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Carbon Black
Cookie Policy

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Date Last Revised: May 20, 2018

Carbon Black, Inc. (“Carbon Black,” “we,” or “us) operates the following websites:,,,,,,,, and our ecommerce components, (the “Sites”). We are committed to protecting your personal information when you are using our Sites. Our objective is to make our Sites safe and enjoyable environments for you to use. We have created this separate cookie policy (“Cookie Policy”) to provide comprehensive information about our use of cookies across our Sites. This Cookie Policy provides the following information for users:

This Cookie Policy provides the following information for users:

Information about cookies
Types of Cookies
How do we use cookies?
Cookies we use
Updating your Settings/Opting Out
Cross-Device Settings
External Links
Changes to this Policy
Contact Us

For our general privacy policy click here.


What are cookies?

Cookies are small text files which are stored on your computer or mobile device when you visit some websites. They enhance your browsing experience in various ways, such as remembering your preferences, displaying relevant content and ensuring pages function as intended.

What are cookies used for?

Cookies classification chart:

Type Classification Description Example
1 Strictly necessary These cookies are necessary for the proper functioning of the community, such as tracking a user session, or accessing secure areas. Session cookie used to pin a logged-in session to a browser
2 Performance The information these cookies collect is anonymous and is used to collect aggregate data including information about the pages users visit. Cookies delivered by Google Analytics for purposes of aggregate reporting
3 Functional These cookies allow websites to remember preferences and settings, such as your username, language, region, font size, and so on. Cookie used to hold a user’s username as part of a “remember me” feature
4 Tracking, targeting and sharing These cookies remember that you’ve visited a website, a particular web page, and/or track your activities on the site. This information is sometimes shared with third party advertisers or our marketing team for serving targeted online advertising or other personalized content. Cookies used to track visitor activity on an individual basis can be used by Carbon Black or its third party business partners to serve personalized content, and/or later aggregated and used to analyze website traffic and trends.


Third party cookies. We may enlist the expertise of third party companies to collate and analyze information about customer activities, helping us to identify service improvements. We may also use third party cookies to test new pages, or to display more relevant product and service advertisements to you based on your activities on our website.


Session Cookies

These last for the duration of your visit only and are deleted when you close your browser. Session cookies are typically used to track your movements from page to page and to remember the information you enter within that session – often supporting website functionality or security.

These cookies make websites easier to use as you won’t need to repeatedly log in, or re-enter information as you browse. A good example is an application form – perhaps you complete the first few pages, but realize you need to make a change on the first page – the information you entered will be stored, so you don’t need to start all over again.

Persistent Cookies

These are stored after your visit and are not deleted when you close your browser. Persistent cookies are typically used to remember your preferences for future visits and are sometimes used to provide targeted advertising based on your activities on a website.

These cookies make websites easier to use as you won’t need to repeatedly select your preferences each time you visit. A good example would be a website with language settings – perhaps you choose to change the content language from English to French. The next time you visit the website, your preference will be remembered.


Cookies enable us to identify your device, or you when you have logged in. We use cookies that are strictly necessary to enable you to move around the sites or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences. Examples of information we may collect include:

  • Your browser type and operating system
  • Pages you view
  • Links you click on
  • Your IP address
  • Geographic Information

We use reasonable efforts to secure all information purge the information periodically. User information provided to or gathered through the Sites will not be sold or provided to third-parties for the purposes of solicitation or direct marketing. We may, however, disclose aggregated, anonymized information about our users, and information that does not identify any individual, without restriction. We may disclose user information that we collect or you provide as described in this Cookie Policy to contractors, service providers and other third party service providers that we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

We also use cookies to help us to improve the performance of our Sites to provide you with a better user experience.

  • To enable us to recognize your device so you don’t have to give the same information repeatedly;
  • To recognize that you may have requested that we remember your username and password so you don’t need to enter your details each time you visit a site; and
  • To record what people like and don’t like on the site and the popularity of various elements of the site so that we can ensure that it works properly at points of high usage. To that end, we may, in the future, use independent measurement, advertising and research companies. They gather information regarding the visitors to our Sites on our behalf using cookies, log file data and code which is embedded on our website.

In addition to cookies, we may also use other tracking technologies such as beacons, tags, scripts and other similar technologies:

Web beacons

Web beacons, also known as clear GIFs or single-pixel GIFs, are small image files that we, our service providers and their agents place on our website and our emails. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page on the website, or opened or acted upon an email. This information allows us to measure the performance of our Sites and our email campaigns.

Log Files

As is true of most online services, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, device type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. IP address is a number that is automatically assigned to the computer by an Internet Service Provider (ISP), and in many cases, IP addresses are shared by multiple people. This number is identified and logged automatically in our server log files whenever you use the Sites, along with the time(s) of the visit(s) and the page(s) visited. We may combine this automatically collected log information with other information we collect. We do this to improve the functionality of Sites and for the other purposes described in our Privacy Policy.


Here is a list of the cookies and the associated use.


You can control how cookies are placed on your computer or mobile device by changing your internet browser settings (via the ‘Tools’ menu). Please note: if you use multiple internet browsers/computers/mobile devices, you’ll need to update your settings on each in order to disable cookies completely should you wish to do so.

Blocking Cookies

If you choose to block all cookies, you may experience difficulty when using the Sites. Some Site functionality may not perform as intended, your preferences won’t be stored and you may not receive advertisements about offers which would be relevant to your interests/needs. You can however allow cookies from specific websites by making them ‘Trusted websites’. Please refer to your internet browser provider for further guidance.

Deleting Cookies

You can delete any existing cookies from your browser, and if you completely disable cookies we won’t gather any further information, but we may still use information collected in the past.

Learning More About Managing Cookies

Want to know more about cookies? To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, please see the guide produced by the Interactive Advertising Bureau – visit to read more.

Opting Out of Third Party Analytics

  • Google Analytics: We use Google Analytics cookies to collect information about the user behavior on our Sites. The information is used to collect data reports to improve the content and performance of our Sites. Google’s privacy policy is located at .
  • Quantcast: Upon consent, we use Quantcast cookies to help us understand the characteristics and demographics of the people who visit our Site(s). We also use Quantcast cookies to deliver relevant online advertising to individual consumers. You may specifically opt out of Quantcast at

Do Not Track

Our Sites do not currently recognize if a browser sends a “do not track” signal or similar mechanism to indicate the user does not wish to be tracked or receive interest-based ads.


When you use your mobile device to interact with us or use the Sites, we may receive information about your mobile device, including a unique identifier for your device. We and our service providers and third parties we collaborate with, including ad networks, may use cross-device/cross-context tracking. For example, you might use multiple browsers on a single device, or use various devices (such as desktops, smartphones, and tablets), which can result in your having multiple accounts or profiles across these various contexts and devices. Cross-device/cross-context technology may be used to connect these various accounts or profiles and the corresponding data from the different contexts and devices.

Our Sites may contain links to external websites and services for your convenience and informational purposes only. We do not endorse, guarantee or monitor products, services, or views which they offer or express. Please be aware that these websites are covered by their own policies.


Carbon Black may change this cookie policy from time to time. When such a change is made, we will post a revised version on this page or with any notice to individual users if required by applicable law. Continued use of the Sites after any such modifications constitutes acceptance to any such modified Cookie Policy. We encourage periodical review of this page for the latest information on our cookie practices. The date of last revision is shown at the top of this Cookie Policy.


If you have any other questions about our Cookie Policy, please contact us at