Cb Protection Quick Start Package

Terms and Conditions

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The Cb Protection Quick Start Packages (the “Packages”) provide implementation services to assist You with your Cb Protection software implementation project.

Carbon Black, Inc. (“Company”) agrees to perform and You agree to pay, in accordance with the Sales Order, for one or more of the Packages as described below.

The Package requires the following:

  • Purchase of at least one Cb Protection Administration training seat; and
  • Attendance at training within the first month of commencing the implementation project.

Company will work with You remotely from Company locations. Travel expenses are not included in the Package. You are expected to provide the appropriate personnel to support the implementation service’s working sessions.

DELIVERABLES
Lead project kickoff call and produce project definition document
Lead design strategy working session and provide design document
Assist in configuring Cb Protection server  (one administration console)
Assist in deployment of up to 100% of purchased licenses in low enforcement policy
Assist in deployment of up to 50% of purchased licenses in higher enforcement policies
Deploy up to five (5) Network Connectors for Company supported devices if needed
Provide project closure notification email
PACKAGE TYPE LICENSE
QUANTITY
PROFESSIONAL SERVICES HOURS INCLUDED
Desktop/Laptops – Windows, Mac, Linux
  ≤ 100 Up to 16 hours
≤ 300 Up to 24 hours
≤ 500 Up to 35 hours
≤ 750 Up to 48 hours
≤ 1,000 Up to 58 hours
≤ 2,000 Up to 67 hours
≤ 3,000 Up to 77 hours
Servers – Windows, Mac, Linux
  ≤ 25 Up to 10 hours
≤ 50 Up to 15 hours
≤ 100 Up to 19 hours
≤ 200 Up to 29 hours
≤ 300 Up to 34 hours
≤ 400 Up to 38 hours
≤ 500 Up to 48 hours
≤ 600 Up to 58 hours

The Package does not include the following:

  • Configuring more than one administration console
  • Developing custom documentation
  • Building custom scripts or feeds
  • Performing custom threat feed configuration
  • Remediation/removal of unauthorized, malicious, or unwanted files
  • Investigation and analysis of potential malware and threats
  • Troubleshooting integration or infrastructure issues deemed to be non-Company issues

Cancellations: Company will decrement the allotted hours for any planned remote session time on a per resource basis that is cancelled within four (4) hours of the scheduled time.

All professional services are delivered during normal business hours, Monday – Friday, 8:30AM – 5:30PM, based on the delivery location’s time zone.

Except as may be otherwise expressly provided hereunder, the Package shall be governed by the terms and conditions of the end user license agreement that You entered into with Company, with the limitation of liability described therein being the fees paid for the Package.

Company warrants that the Project will be performed in a professional and workmanlike manner consistent with industry practice. Your sole and exclusive remedy for any breach of the foregoing warranty is that Company shall, if written notice is provided not later than thirty (30) days after completion of the applicable services, re-perform such services or refund the fee paid for such services. THE FOREGOING WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Company is an independent contractor, and the above terms and conditions shall not be construed to establish any form of partnership, agency or other joint venture of any kind between You and Company, nor to constitute either party as the agent, employee or legal representative of the other. If Company’s performance of any of its obligations under the Package shall be interfered with by reason of any circumstances beyond its reasonable control, Company shall be excused from such performance while such circumstances exist and such additional period as may be reasonably necessary to allow Company to resume its performance.

All written materials, including programs, files, specifications and documentation and any work product, patents, information, inventions or copyrightable material that are produced by Company as part of the services provided shall be the sole property of Company. You are granted a limited, non-exclusive license to use such material to the extent necessary to obtain the benefits contemplated by the license of the Software.

Capitalized terms used but not defined herein have the meanings assigned to them in the end user license agreement. Company will schedule the implementation services to be completed no later than 180 days from receipt of the Sales Order, unless otherwise agreed to in writing by Company and You, Company’s obligation to deliver the implementation services shall expire 180 days from receipt of the Sales Order. All fees paid under the Sales Order are non-refundable.

BY PURCHASING THE PACKAGE, YOU REPRESENT AND AGREE (ON BEHALF OF YOUR BUSINESS ENTITY) THAT YOU HAVE THE CAPACITY AND AUTHORITY TO BIND YOUR ENTITY TO THESE TERMS, THAT YOU HAVE READ ALL OF THE ABOVE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

Date Published: 08/08/2016