Carbon Black Privacy Policy

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 Privacy Policy

(Last updated February 12, 2018)

This Privacy Policy describes the manner in which Carbon Black, Inc. and its affiliates (collectively “Carbon Black”) collect, use, maintain, and disclose information from users of our websites and from the use of our products and services (“Products and Services”).   This Privacy Policy does not pertain to personal information of Carbon Black employees.


Carbon Black complies with the US-EU and US-Swiss Privacy Shield Framework regarding the collection, use, and retention of personal information from users in the European Union member countries and Switzerland.   Carbon Black has certified that it adheres to the Privacy Shield Privacy Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, recourse, enforcement and liability.  If there is any conflict between this Policy and the Privacy Shield Privacy Principles, the Privacy Shield Privacy Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit

With respect to personal data received or transferred from the EU and Switzerland pursuant to each of the Privacy Shield Frameworks, Carbon Black is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

Under certain conditions, more fully described on the Privacy Shield website here, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Carbon Black will renew its Privacy Shield certifications annually, unless it subsequently determines that it no longer needs such certification or if it employs a different adequacy mechanism.

Prior to the re-certification, Carbon Black will conduct an in-house verification to ensure that its attestations and assertions with regard to its treatment of personal data is accurate and that the company has appropriately implemented these practices.



Carbon Black delivers security solutions to help protect organizations from advanced cyberattacks. We offer application control, endpoint detection and response, and next generation antivirus products and services to a diverse customer base.   Our goal is to empower our customers’ security teams, protect endpoints from attacks, detect attacks in progress and enable rapid response.

In order to protect our customers from attackers, Carbon Black collects various information from our customers. Most of the information we collect through our Products and Services is metadata, for example, data about how a device is being used, information about software applications, login times, and what operating systems are being utilized.   Depending on local laws, some of the data we collect may be considered personal information.  For example, IP addresses and device ID names may be considered personal information in some jurisdictions.  Also, we may collect personal information if it appears within usernames, filenames, file paths, and machine names.  However, we only use the data that we collect through our Products and Services to help our customers and improve our capabilities in the way described in our more specific Product and Service documentation and agreements.

For example, to the extent permitted by applicable law and, for customer data, pursuant to our agreements with our customers, Carbon Black may use the information, including personal data, collected in connection with our Products and Services:

  • To provide, operate, secure, support, personalize, and improve our Products and Services;
  • To adapt products and services to respond to new threats and develop new feature, products or services;
  • To participate in threat intelligence networks and conduct research and analysis;
  • To send customers and other users information regarding our Products and Services or those of our vendors;
  • To provide customer support, manage customer accounts, respond to requests, questions, and comments, and to work with our vendors;
  • To meet our contractual requirements, to comply with legal or regulatory requirements and our policies, to protect against criminal activity, claims and other liabilities;
  • To perform other activities consistent with this Privacy Policy or as otherwise requested or consented to by our customers;
  • To take actions necessary to protect and/or to defend Carbon Black’s rights and property (including intellectual property);
  • To protect against misuse or unauthorized use of our Products and Services;
  • For other legitimate purposes.


We encourage all visitors to our websites to register with Carbon Black. Registration is not required, except for access to our premium content areas. The registration form may require users to give us the following information:

  • The user’s first and last name
  • The user’s company or organization
  • A valid telephone number for the user
  • A valid e-mail address for the user
  • The state or province in which the user is located
  • The country in which the user is located

If a customer contacts us for customer support through our websites, we may also request that customer provide additional user information relevant to the support requested by customer.  Users are under no obligation to provide such information.  However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our Products and Services is withheld.

In the event that you decide to participate in any of our user forums, such as our “Customer eXchange”, any personal, private and/or confidential information that you elect to disclose to other users on the forum shall be disclosed at your own risk and we are not responsible for maintaining the security of any information so disclosed. Please see the Terms and Conditions for Customer eXchange posted on that forum.

As you navigate through and interact with our websites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including: Cookies, user data for sales tools, tracking codes in coordination with offers made on social media sites, and visitor IP addresses and domain names for reporting and website usage analysis.  This information is reported internally and then purged periodically. 

The Websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google’s privacy policy is located at

User Information may be compiled into user profiles that are maintained by Carbon Black (or by third party services used by Carbon Black to manage customer information), and may be used for the following purposes:

  • To send you information about Carbon Black, product updates, special offers, and newsletters
  • To provide customer support for Carbon Black Products and Services
  • To initiate or to respond to a subpoena, investigative demand, or other discovery request that is properly served pursuant to state or federal law
  • To take actions necessary to protect and/or to defend Carbon Black’s rights and property (including intellectual property)
  • To protect against misuse or unauthorized use of our websites

User information provided to or gathered through the websites will not be sold or provided to third-parties for the purposes of solicitation or direct marketing.  We may, however, disclose aggregated, anonymized information about our users, and information that does not identify any individual, without restriction.  We may disclose user information that we collect or you provide as described in this Privacy Policy to contractors, service providers and other third party service providers that we use to manage customer information and support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. 

User information will only be shared with a third party with assurances from such third party that it (1) will not use or disclose User Information for purposes of solicitation or direct marketing, and (2) will keep the information secure using methods comparable to, or more secure than, the security methods used by Carbon Black. To the extent that you provide user information to us concerning third parties, including information regarding your company, that information will be subject to the same conditions as set forth above.

We may also use cookies, and other tracking technologies on our websites and web portals.   We use cookies, and other tracking technologies to help our websites and web portals function properly, to collect information about how users interact and use our websites and web portals, and to personalize or customize the user’s experience so they are more relevant to a user’s interests.

Our website may contains links to other websites, including our partners and media web sites. Please be aware that our privacy policy does not apply to these other third party sites.


California Civil Code Section 1798.83 permits California residents to request a notice from us describing which categories of personal information we have shared with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes within the last calendar year, and the name and address of such parties. If you are a California resident and would like a copy of this notice, please send an email to with “California Privacy Rights Request” in the subject line.


Our website and our Products and Services are not intended for children under 13 years of age. No one under age 13 may provide any information to or on our websites or our Products and Services. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our websites, or our Products and Services, or on or through any of the features, including registration features, use any of the interactive or public comment features of the website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at


Carbon Black has designated the Eric Pyenson, General  Counsel  (“General Counsel”) to oversee its information security program, including its compliance with the US-EU and US-Swiss Privacy Shield Framework.  The General Counsel shall review and approve any material changes to this program as necessary.  Any questions, concerns, or comments regarding this Privacy Policy also may be directed to

Carbon Black will maintain, monitor, test, and upgrade information security policies, practices, and systems to assist in protecting the personal data that it collects. Carbon Black personnel will receive training, as applicable, to effectively implement this Policy.


Carbon Black provides Products and Services to Customers.  Carbon Black may collect personal data on behalf of and under the instructions of our Customers in connection with the Product and Services.  In that context, Customers are the data controllers and the roles and responsibilities of the parties for the processing of personal data are defined in our agreements with Customers.  When providing the Products and Services, Carbon Black processes and retains personal information as necessary to provide the Products and Services as permitted in our agreement with Customers, or as required or permitted under applicable law.


To the extent permitted by applicable law, we may collect data in an automated manner and make automated decisions, including using machine learning algorithms, in order to provide or optimize the Products and Services, for security or analytics purposes, to prevent fraud, to ensure network and information security, to prevent unauthorized access to electronic communications networks and to stop damage to computer and electronic communication systems, or to report possible criminal acts or threats to public security to a competent authority (if requested by our customers), and to display advertisements and offers based on the preferences of our customers or potential customers.


Carbon Black may provide personal data to third parties that act as agents, consultants, and contractors to perform tasks on behalf of and under our instructions (“Third Parties”) under appropriate safeguards. For example, Carbon Black may store such personal data in the facilities operated by Third Parties.  Such Third Parties must agree use personal data only for the purposes for which they have been engaged by Carbon Black and they must either; (i) comply with the Privacy Shield principles or another mechanism permitted by the applicable EU & Swiss data protection law(s) for transfers and processing of personal data; or (ii) agree to provide adequate protections for the personal data that are no less protective than those set out in this Privacy Policy.

Carbon Black Products and Services may be provided using resources and servers located in various countries around the world, including the United States and other countries. Therefore, personal data about individuals or customers may be transferred, processed and stored outside the country where the Carbon Black Services are used, including to countries outside the European Union (“EU”), European Economic Area (“EEA”) or Switzerland, where the level of data protection may not be deemed adequate by the European Commission.  The safeguards Carbon Black provides are as set forth above.

In the context of an onward transfer, Carbon Black is responsible for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Carbon Black shall remain liable under the Privacy Shield Principles if an agent of Carbon Black processes such personal information in a manner inconsistent with the Privacy Shield Principles, unless Carbon Black is not responsible for the event giving rise to the damage.

Carbon Black may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.


Carbon Black uses reasonable efforts to maintain the accuracy and integrity of personal data and to update it as appropriate. Carbon Black has implemented physical and technical safeguards to protect personal data from loss, misuse, and unauthorized access, disclosure, alternation, or destruction. Carbon Black also employs access restrictions, limiting the scope of employees who have access to personal data. Further, Carbon Black uses secure encryption technology to protect certain categories of personal data. Despite these precautions, no data security safeguards guarantee 100% security all of the time.


Carbon Black generally does not have a direct relationship with employees, contractors and other data subjects of Carbon Black customers companies and organizations.  Therefore, customers must comply with all applicable legal requirements when providing personal data to Carbon Black or in allowing the collection and processing of personal data through the customer’s use of the Products and Services, including, without limitation, if applicable, the obligation to obtain consent from their employees, contractors and other data subjects prior to using the Carbon Black Products and Services to collect personal information from such individuals, or, if applicable, rely on another legitimate basis, such as ensuring network and information security, including preventing unauthorized access to electronic communications networks and stopping damage to computer and electronic communication systems.


Carbon Black personnel may access and use personal data only if they are authorized to do so and only for the purpose for which they are authorized.


When providing the Products and Services, Carbon Black retains personal data for at least 30 days as long as our customer’s account is active, or as necessary to provide the Products and Services as permitted in our agreement with customers, to resolve any billing disputes, as needed for compliance audits and assessments, or as required or permitted under applicable law. We may retain aggregated anonymized or de-identified data for longer periods of time, in accordance with applicable law and any applicable customer agreement if such data was extracted from customer data.



Carbon Black only processes and discloses the personal data related to our Products and Services as specified in the agreements with our Customers. Carbon Black’s customers control how personal data is disclosed to us and processed, and how it can be modified. Accordingly, if you want to request access, or to limit use or disclosure of your personal data, please contact the company to which you submitted your personal data and that uses the Carbon Black Products and Services. If you contact Carbon Black and provide the name of the customer to which you provided your personal data, we will refer your request to that customer and support them in responding to your request.


Carbon Black customers may review its own personal data stored in the databases and correct, erase, or block any data that is incorrect, to the extent required by applicable law and permitted by Carbon Black’s customers (if such data was collected by or on behalf of a Carbon Black customer) Carbon Black policies. Upon reasonable request and as required by the Privacy Shield principles, Carbon Black allows customers access to their personal data, in order to correct or amend such data where inaccurate.  Customers may edit their personal data by logging into their account profile or by contacting Carbon Black by phone or email. To request erasure of personal data, Customers should submit a written request to

Carbon Black will track each of the following and will provide notice to the appropriate parties under law and contract, to the extent permitted under applicable law, when either of the following circumstances arise: (a) legally binding request for disclosure of the personal data by a law enforcement authority, unless prohibited by law or regulation; or (b) requests received from the data subject. If Carbon Black receives a request for access to his/her personal data from an individual whose data was collected by or on behalf of a Carbon Black customer, then, unless otherwise required under law or by contract with such Customer, Carbon Black will refer such individual to the customer.


Individuals may have one or more of the following additional rights regarding their personal data, depending on their country of residence and, if their data is collected by or on behalf of a Carbon Black customer, depending on such customer’s policies and agreements with Carbon Black:

  • Access. To request a copy of the personal data we have collected about such individual.
  • Rectification & Erasure. To request that we rectify or delete any of the personal data about such individual that is incomplete, incorrect, unnecessary or outdated.
  • Objection. To object, at any time, to personal data being processed for direct marketing purposes.
  • Restriction of processing. To request restriction of processing of personal data about such individual for certain reasons, such as, for example, if such individual considers personal data collected by us to be inaccurate or has objected to the processing and the existence of legitimate grounds for processing is still under consideration.
  • Data Portability. To request and receive the personal data we have collected about such individual in a commonly used and machine-readable form.
  • Right to Withdraw Consent. If personal data about such individual is processed solely based on consent and not for any other legitimate interest, to withdraw consent at any time, without affecting the lawfulness of our processing based on such consent before it was withdrawn, including processing related to existing contracts for our Products and Services.
  • Right to Lodge a Complaint with a DPA. If an individual believes our processing of personal data about such individual is inconsistent with the applicable data protection laws, to lodge a complaint with such individual’s local supervisory data protection authority (“DPA”).

Carbon Black will endeavor to respond in a timely manner to all reasonable written requests to exercise any of the rights listed above. Such requests must be made by contacting us as set forth below, and including sufficient details so that we are able to understand the request and respond.  If the request relates to data collected by or on behalf of a Carbon Black customer, we will first refer the individual to such customer and our ability to take any action requested is subject to our underlying agreement with such customer and applicable laws.


This Policy may be amended from time to time, consistent with the Privacy Shield Principles and applicable data protection and privacy laws and principles.  If we make material changes in how we use personal information, we will provide notification by email if feasible or by means of a notice on this website. We encourage customers and users to periodically review this page for the latest information on our privacy practices.


In compliance with the Privacy Shield Principles, Carbon Black commits to endeavor to promptly resolve complaints about privacy and our collection or use of personal information. Individuals with questions or concerns about the use of their personal data should contact us at: and identify the company or other organization with whom they are affiliated or for whom their data was collected, if collection was for a Carbon Black customer.

 If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at

Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Eric Pyenson

General Counsel

Carbon Black

1100 Winter Street, Waltham MA, 02145