Our Mission

Our team of engineers boasts dozens of certifications across service delivery, product and security. Our support team ensures that our expertise becomes yours through multiple channels, including email, phone and here in our Technical Support Portal.

Contact Support

User Exchange

Join our global community of security professionals to access real-time threat research data; learn best practices; share ideas with peers, CISOs and security analysts; or open a support case and get the help you need.

Log in to the User Exchange.


To speak directly with a VMware Carbon Black representative, please call the following numbers:

877-248-9098 (toll free)
617-393-7400 (choose option 2)

To view the International Phone Number List, please log in to the User Exchange.

Dell Customers

For customers who have purchased VMware Carbon Black Cloud Endpoint from Dell, Dell ProSupport is happy to assist you via the following:

Contact Dell Data Security ProSupport at 877-459-7304 x4310039 (choose option 1)

Dell Data Security International Phone Number List

Dell Technical Support Chat

Carbon Black Support Levels

Support Levels

If you are on a new VMware Support Offering, please learn more here.